Shipping & Delivery
From Bali, with care. Delivered worldwide.
Every Samadhi order is thoughtfully prepared in Bali and shipped internationally with DHL Express. We aim to make your delivery experience simple and transparent, with clear shipping rates, full tracking and no unexpected import charges.
Where do you ship from?
All orders are prepared and shipped directly from Bali, Indonesia, where our collections are made.
How much does shipping cost?
We offer international delivery with DHL Express, with flat rates depending on your destination.
| Shipping destination | Shipping rate | Complimentary shipping |
|---|---|---|
| Europe and United Kingdom | 390 Swedish kronor | Orders of 4,000 Swedish kronor or more |
| Australia and New Zealand | 390 Swedish kronor | Orders of 4,000 Swedish kronor or more |
| Asia | 390 Swedish kronor | Orders of 4,000 Swedish kronor or more |
| United States and Canada | 390 Swedish kronor | Orders of 4,000 Swedish kronor or more |
| Rest of the world | 590 Swedish kronor | Orders of 4,500 Swedish kronor or more |
Prices may be displayed in your local currency. Your applicable shipping charge and any complimentary shipping eligibility are shown at checkout.
Special shipping rates may apply to selected items, including bags and pottery, due to their dimensions, packaging requirements or fragile nature. Any applicable rate will be displayed at checkout before you complete your purchase.
When will my order be shipped?
In-stock items
Orders containing only in-stock items are prepared and dispatched within 1–3 business days.
Once your parcel has been dispatched, you will receive a shipping confirmation email with your DHL tracking information.
Pre-order items
Some Samadhi pieces are available for pre-order and require additional time for production.
Pre-order pieces require 10–45 business days before dispatch, depending on the item and its production requirements.
After your pre-order is confirmed, our team will check with our production team and send you a follow-up email within 3 business days with an estimated dispatch date.
This date is an estimate. If the production schedule changes, we will contact you with an update.
Orders containing both in-stock and pre-order items
If your order contains both in-stock and pre-order pieces, everything will ship together once all pieces are ready.
To receive available items sooner, please place separate orders for in-stock and pre-order pieces. Shipping charges and complimentary shipping thresholds apply to each order separately.
If you have already placed a mixed order and would like to discuss separate shipments, contact us at info@samadhiliving.com. We will confirm what is possible and whether additional shipping charges apply before making any changes.
How long does delivery take?
Delivery time begins after dispatch and is separate from the preparation or production times above.
Transit times depend on your destination and may be affected by customs clearance, local holidays or carrier delays. Once your parcel has shipped, your DHL tracking link will provide the latest available delivery estimate.
Business days exclude weekends and public holidays. Order preparation and production follow the working calendar in Bali.
Will I need to pay import duties or taxes?
Our international orders are shipped with duties and applicable import taxes included, so you should not be asked to pay additional import charges upon delivery.
If DHL or another party requests an unexpected customs payment, please contact info@samadhiliving.com with your order number and a copy of the request before paying, so we can investigate.
Customs authorities may occasionally request information from the recipient to complete clearance. Please respond promptly to any legitimate DHL request to help avoid delays.
How can I track my order?
Once your order is dispatched, we will email you a DHL tracking link.
Tracking may take a little time to update after your shipping confirmation arrives. If you cannot find the email, please check your spam folder or contact us with your order number.
For pre-orders, tracking becomes available only once your parcel has been dispatched.
Can I change my delivery address?
Please check your delivery address, email address and phone number carefully before completing your order.
If you notice an error, email info@samadhiliving.com as soon as possible with your order number and the correct details. We will do our best to update your address before dispatch.
Once your parcel has been handed to DHL, address changes may be limited and may incur additional charges. Available delivery options can be checked through your DHL tracking link.
What if my parcel is delayed, missing or damaged?
If your tracking stops updating, your parcel is marked as delivered but cannot be found, or you experience another delivery issue, please contact info@samadhiliving.com with your order number. We will help investigate with DHL.
If your order arrives damaged, please photograph the outer packaging, shipping label and affected item, and keep the packaging while we review the issue. Send the photographs and your order number to us as soon as possible so we can help.
Need help?
For questions about shipping, pre-order timing or an existing delivery, email info@samadhiliving.com or reply to your order confirmation.
Please include your order number so we can assist you more quickly.