Privacy Policy

Last updated: September 2026

At Samadhi Living, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect your information when you visit samadhiliving.com, make a purchase or otherwise interact with us.

1. Who We Are

For the purposes of this Privacy Policy, the data controller is:

PT Samadhi Living Collective
Jl. Hanoman 22, Ubud, Bali 80571, Indonesia
Business No.: 2504250019196
NPWP: 1000 0000 0173 2583
Email: info@samadhiliving.com

Samadhi Living offers its products internationally, including to customers in the European Economic Area (EEA). Where applicable, we process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data-protection laws.

2. Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

• Your name, email address and telephone number
• Billing and shipping addresses
• Order history and purchase information
• Payment and transaction information
• Communications with our customer service
• IP address, browser, device and website-usage information
• Marketing and cookie preferences

Payment details are processed securely by our payment providers and are not directly stored by Samadhi Living where the payment provider handles this information.

3. How We Use Your Information

We use your personal information to:

• Process, fulfil and deliver your orders
• Process payments, returns and refunds
• Communicate with you about your order
• Provide customer service
• Prevent fraud and protect our website
• Improve our website, products and customer experience
• Send marketing communications where permitted
• Measure and improve our marketing activities
• Meet our legal, accounting and tax obligations

Under GDPR, we process personal information where necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests or where you have given your consent, depending on the purpose of the processing.

4. How We Share Your Information

We may share personal information with trusted service providers where necessary to operate our business, including providers supporting:

• E-commerce and website hosting, including Shopify
• Payment processing
• Delivery and logistics, including DHL
• Analytics and website performance
• Email and customer communications
• Advertising and marketing
• Accounting, legal and other professional services

We only share information where necessary for these purposes or where required by law.

We do not sell your personal information.

5. International Data Transfers

As Samadhi Living operates internationally and fulfils orders from Bali, Indonesia, your personal information may be processed in countries outside your country of residence, including outside the EEA.

Where required by applicable data-protection law, appropriate safeguards are used for international transfers of personal data. GDPR requires protections for transfers outside the EEA, which can include adequacy decisions or approved contractual safeguards.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site and, where permitted, personalize advertising and measure marketing performance.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your preferences through the cookie settings available on our website.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may contact you with Samadhi news, collections and offers.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@samadhiliving.com.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil our legal, tax, accounting and contractual obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

Under GDPR, these may include the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request the transfer of certain information
• Withdraw your consent where processing is based on consent
• Lodge a complaint with a competent data-protection authority

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact us at info@samadhiliving.com.

If you are located in Sweden, you may also lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY).

10. Children's Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children for the purpose of selling our products to them.

If you believe a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The latest version will always be available on this page, with the date of the most recent update shown above.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

PT Samadhi Living Collective
info@samadhiliving.com